Managing A Business in a Crazy World, 31

AI, robos and an infinite numbers of communication methodologies (such as Email, Text messaging (SMS), Instant messaging (e.g., WhatsApp, Telegram, Signal), Video conferencing (e.g., Zoom, Skype, Microsoft Teams), Social media messaging (e.g., Facebook Messenger, Instagram DMs), Collaboration tools (e.g., Slack, Microsoft Teams) don’t change a thing: great customer service is still an absolute winner.