- innovation=creativity + action
- work in+lag=results out
- EQ (emotional intelligence)=2 x IQ, in terms of importance.
- Wellness=M(meditation) xE(exercise) xD(diet) x S(sleep)
- communication is joined up; bullets are not joined up; PowerPoint (alone) is not communication
- important plus investing (working ON things) > important plus urgent (working IN things)
- love beats all