Break the cascading increasingly hard-to-comprehend discussion thread. Do an executive summary of where all have got to and start a fresh mail; this is invaluable for all concerned, life-saving for those new to the project and discussion. Extra work for you? No, not really: it helps you collect your thoughts.
TBC
In the meantime:
- How To Lessen E-mail Pain, free download.
- The Business Skills Collection: fast, pragmatic, budget amazon e-read.
Plus:
- Tip 1: Keep it Short
- Tip 2: Don't cc
- Tip 3: Don't send a mail
- Tip 4: Batch Process
- Tip 5: What Do you Want?
- Tip 6: Days Without
- Tip 7: Dig Deeper
- Tip 8: Don't Do It First
- Tip 9: Make 'no action' easy.