While Your Competitors are On the Beach: 14 Tough Questions to Ask: 1 to 7

1. How are we planning to make this autumn/fall our best ever?
2. How are we ensuring price is NEVER the top of the list of decision criteria for our customers?
3. How will our leadership ensure our people consistently deliver of their best?
4. What kind of company will we be in 5 years from now?
5. Where is the slack, the waste and the hidden cost in our business?
6. What would a secret shopper say after 24h of trying to deal with us?
7. Where is our vital few hit list?

TBC: tomorrow.