- asking a few more questions
- creating a better plan
- anticipating that they will forget to call
- summarising it in a mail
- following through
- doing one thing, 100%, at a time
- shifting your anger into sheer drive
- doing a rehearsal
- getting there early
- noticing their body language
- writing it down
- learning their names
- taking the stairs
- being where you are mentally as well as physically
- asking for help
- thinking through how to handle the anticipated cynicism
- studying the map even though you have satnav
- writing a thank you note
- understanding the the ultimate motivator is not money but mastery
- not taking yourself too seriously
- enjoying the journey