- Trying to satisfy all your potential customers you are liable to destroy that which delights your core, profitable customers.
- Delighting the core segment of your business consistently, consciously and cumulatively you will make the right kind of money which you can re-invest in your business.
- Running a business only for shareholders you will make fundamental and strategic errors.
- Pandering to eccentrics in your market you will reduce your profitability. Just say no. Politely.
- Neglecting pioneering customers who want more (not weird: see 4 above) you will damage your future business.
- Truly, deeply understanding your current customers you will build a better business.
- Thinking your brand is the name, the logo and the by-line you are distracting yourself from delivering outstanding service which will preserve your brand.