Fully Transparent is an example of a word or phrase-leverage, 'let's park that for a moment', cascade-are others, which are heavily used in organisations but alarmingly nobody quite knows what they mean. The CEO's request for a 'fully transparent' returns policy will be acknowledged and talked about in many a meeting: mail will be sent, slide-decks produced and conferences held but but nobody will have the courage to ask him or her what they really mean. In fact to insist on full transparency.