The back-story:
- Making the simple, complex.
- Being reactive in a world which requires us to be proactive.
- Mistaking Human Resources for sheer undiluted passion, inspiration and 'I love what I do'.
- Thinking a stream of electrons is thinking.
- Aiming for anything less than excellence in everything and anything it touches.
- Stalking the competitor/s.
- Believing you can ignore making the world a better place.
In more detail: (1) Making the simple, complex.
Keep your business simple. Not simplistic. But simple to run. At board meetings, ask:
- what can we simplify?
- how can we make it easier for our people to do a great job?
- what admin need to be eliminated to give more client contact time?
With processes e.g. how sales people earn a bonus, don't keep 'adding' to an over-worked system. Re-build it from square 1.
And finally ask for polite but straight talking to avoid weasel words, politics and empire-building.
Keep everything so simple that:
- It's a no brainer how to execute a process.
- The highest performances can be noted and replicated.
- Confusion is avoided.
- Hiding places are eliminated.