Beat the Recession: Twenty-Five Clusters of Five: Number 22

Could you be 1% better? Could your support desk? The security guy? The product marketing team? Of course. And imagine if they all became at least 1% better so that you got 1% multiplied by 1% multiplied by 1%...How do you create that improvement?

1. Encourage them to continue good techniques: catch them doing things right;
2. Coach them: sit down and talk/work things through;
3. Buy them a great inspirational book;
4. Run a 60 minute workshop;
5. Ask for and share best practices.