1. Invest time, just when you want to ignore them. One more conversation may be all that is needed to bridge the gap.
2. Push, just when you feel afraid. Don’t allow them to bully you.
3. Ask, just when you feel intimidated. You need a decent brief-insist on it.
4. Teach, just when you want to delegate. The time invested will be repaid many times over.
5. Listen, just when you think you have heard it all before. The deepest human desire is to be understood.
6. Thank, just when you think 'its their job'. Catch people doing things right.
7. Show humility, just when you feel anger. Model the behaviours you seek in others.