What is their problem? Hotels

If you manage a hotel or work in one, here are four easy ways to make your visitors even happier:
1. When you deliver a newspaper to a bedroom early in the morning, place it silently outside the door. Do not wander along the corridor throwing them heavily against the doors. Hotels: brief the early team!
2. If you are going to deliver break-fast to a room, do not say 'tick a box' but then ask the client to allow 15 minutes either side. Breakfast in your room is meant to be (a small) luxury or for efficiency. Not knowing what time it will arrive does not allow either of these. Hotels: sort out your internal logistics!
3. Get clear signs on the stairs. You'll find more of your customers will want to take the stairs to build in some 'easy' CV to their day. Make it clear where the stairs are and which floor they are on as they ascend. Hotels: make it clear!
4. On check-in, announce that you will ring in 30 minutes to check all is OK in the room. Your client then has a chance to say : don't do that, I'm going to have a bath/phone my Mum/go to bed and clear some jet-lag. Ringing unasked is an often irritating experience. Hotels: think client!

And if you don't manage a hotel, you do manage a business or a bit of a business: what could you do immediately to make life easier for your client?

Howard Schultz of Starbucks said: everything matters.