- Look for ideas inspired by other players. Then create a step-change improvement. Innovate, not just copy.
- Spend hours, days and months creating sustainable differentiators. Then price for profit.
- Decide to delight the customer from minute 1. No excuses.
- Get a cheap office above the deli down-town. Sure, rubbish for parking. But great for sandwiches.
- Build responsiveness and quality into every mechanism of the business.
- Ensure all job titles are short and verbs. Not long nouns. E.g. not Sales Director for North Eastern Hemisphere and Wales, but: I inspire my people to perform.
- Do this yesterday.






