It's not just me. There are plenty of travellers who by the time they get to their hotel room after long journeys, demanding meetings and travel delays, just want to 'put the kettle on'. And make themself 'a nice cup of tea'. Whether it's traditional breakfast, Earl Grey, Chai or Peppermint. It's reassuring, easy and relaxing. What they don't want is the surpring hassle, delay and expense of room service simply for a hot drink. I've talked separately and will continue to so do about the New Differentiators (catch up on that category). One of those is abundance. Simply be generous. The return will be there . So why no kettle in so many 'up-market' hotel chains? Simple meanness! To encourage us to order hot drinks. The trouble is we do it less and less. With a decent Starbucks on every corner, you can get a better quality drink at a much lower price. And not have someone hovering for a tip.
Come on, hotels. Be abundant.
